Llangollen 2020 FAQs

FAQs

Please find below Frequently Asked Questions regarding Llangollen 2020.

Following the latest government advice about Coronavirus, we have made the decision to postpone the 74th Llangollen International Musical Eisteddfod in July 2020.  We are now working hard with our partners and artists to reschedule for Llangollen 2021.

Read the full statement here.

1 ) Will Llangollen 2020 go ahead in July?

No, following the latest government advice about the Coronavirus outbreak, the Llangollen International Eisteddfod has been postponed until July 2021.

2 ) I have tickets for Llangollen 2020, how should I contact you about a refund/rescheduling?

Members of our small team will be in touch over the coming weeks to advise next steps, refunds or rescheduling options. Don’t worry if you don’t hear from us immediately, we have thousands of people to contact so please bear with us. Contact will be made directly over the phone or via email. If you miss the call, we will contact you again.

3 ) If I can’t make the rescheduled date in 2021, am I entitled to a full refund?

You’re entitled to a full ticket refund back to your original payment method (for cash, cheque or expired cards we will contact you to arrange alternative payment options). However, please note, the refund will be for the ticket price only as any additional costs such as postage and commission fees are non refundable. This is because we have already paid the charges incurred by processing your original order or posting out your tickets.

4 ) I haven’t heard from you yet, when should I expect to be contacted?

We are contacting affected customers by email or phone to advise on the next steps, refunds or rescheduling options. If you supplied your email address at time of booking and have not yet received an email from us, please make sure you check your junk / spam folder. Due to the high volume of enquiries, we urge customers not to contact us but we will be in touch as soon as possible and will endeavour to provide the most efficient customer service we can.

5 ) How can I show my support for the Llangollen Eisteddfod?

As a not-for-profit organisation and registered charity, LIME relies on ticket sales for a large part of our income. The one thing this year has taught us is just how destabilising uncertainty can be, uncertainty about our safety, our health and our financial security. We will now be incurring two years of administration costs for one Eisteddfod, therefore, we ask our audiences, if you are able to – please consider donating the price of your ticket, setting up a regular donation or another amount. Find out more about making a donation online here.

6 ) What will the dates be for 2021?

The next Llangollen International Musical Eisteddfod will be held from the 6th – 11th July 2021.

7 ) I am a competitor / participant, how do I find out about rearranging plans?

Our Music Office is working hard to contact everyone and inform them of our current situation. We will update this page in regards to 2021 following further discussions over the coming weeks.

8 ) I am an artist booked to perform on the outside stages, will I be able to perform next year?

Our Music Office is working hard to contact everyone and inform them of our current situation. We will update this page in regards to 2021 following further discussions over the coming weeks.

9 ) I am a volunteer, will there be any upcoming committee meetings?

No, all meetings have been cancelled until further notice and the office is now closed with staff working remotely. If you need to contact a member of staff, please email them directly. Departmental email addresses can be found on the Get in Touch page here.

10 ) I have tickets booked via a ticket agent (Ticketmaster, Gigantic) who will contact me around refunds or exchanges?

All tickets purchased via agents will be dealt with via the agent directly. We are working with our partners and you should receive information from the relevant agents of the postponement and next steps.